FAQs

About My Order

1. How can I track my order?

To track your order, just click here and put in the tracking code you got in your email. Your order number can be found at the top of your order and shipping email. If you haven’t gotten your shipping email yet, your order is still getting ready. If you have trouble while tracking, please contact our support team.

2. When will I receive my order?

We’re trying our best to deliver the best to you as fast as we can. If you haven’t gotten a shipping email, we’re still preparing your order. Once we send it, an email with your expected arrival date and tracking code (based on your chosen shipping method) will be sent. If the expected arrival date has passed and you haven’t gotten your order, check your shipping details, ask household members, look at your local post office, or message us. We’re always here to help.

3. I didn’t receive an order confirmation email. Why?

A few reasons could account for this:

• A mistake in the email address you provided.
• The confirmation email went to your spam, junk, or promotions folder. Kindly check these folders or search for [email protected].
• Sometimes, orders may be held temporarily before confirmation due to various reasons.

If you don’t see the confirmation email after 24 hours, let our support team know. We’ll resend it for your convenience.

4. How long does it take to produce my order?

Production typically takes 3 to 5 business days. Once shipped, we’ll send you an email with a tracking number to track your delivery.

5. Why can’t I place my order?

Experiencing checkout issues? Here are some tips to help:

• Double-check your billing and shipping details.
• Ensure promo codes are valid and correctly entered.
• Temporarily disable ad blockers or VPNs.
• Use an incognito/private browser.
• Check your internet connection.
• Contact your bank or credit card provider.
• If you’re facing account login problems, consider resetting your password or reaching out to our customer support.

About Our Products

How can I customize the products I buy from Ricardo Seco?

Ricardo Seco’s store offers bespoke customization for unique, high-end fashion. When you shop with us, you can make each piece truly your own through:

1. Custom Text: Personalize with your name or any other significant text.
2. Image Uploads: Add an emblematic image, logo, or photograph that speaks to you.
3. Sizing Varieties: Choose from a range of sizes for the perfect fit.

Our process makes sure that what you get is made just for you, showing off your style. Got questions about making it personal? Hit up our crew. We’re here to make sure every piece you grab shows your style.

What materials does Ricardo Seco use for the clothing?

Quality is paramount at Ricardo Seco. Our apparel is crafted using only premium materials, ensuring both elegance and comfort. Typically, our designs incorporate a blend of polyester and spandex, striking a balance between vibrant coloring and breathable, lightweight wear. This meticulous choice of materials guarantees longevity, comfort, and a standout look. For any further details about our materials or any other inquiries, please connect with our team. We prioritize delivering high-quality, fashionable clothing just for you.

Payments

Which payment methods do you offer?

At Ricardo Seco’s online store, we accept a range of payment methods. This includes major credit cards such as Visa, MasterCard, Discover, and American Express, in addition to PayPal payments.

To confirm your purchase, full payment is essential before we ship your order.

To complete your payment, select either the “Continue to Checkout” or “PayPal Checkout” option in your shopping cart after providing your contact details. You’ll then be directed to the selected payment gateway.

For any questions or if you need help with making a payment, our customer service team is available to assist. We aim to provide a smooth and easy payment process for all our customers.

My promo code isn’t working. What should I do?

If you’re having trouble applying a promo code, it might be because the code is either expired or entered incorrectly. Please double-check to ensure the code is entered precisely as given, without spaces.

Should you still face issues with a promo code, please reach out to tell our support team. We’re here to help and make sure your discount is applied appropriately.

Why was I charged without making a purchase?

If you observe a charge from Ricardo Seco’s online store that you don’t recall authorizing, please connect with our customer service immediately via email at [email protected] or by phone. We will initiate an investigation right away.

Your privacy and transactional security are of the utmost importance at Ricardo Seco’s online store. We only process payments with explicit consent from the cardholder and employ a robust Fraud Detection system to scrutinize all transactions.

For any discrepancies in charges, please notify us at the earliest. We’re dedicated to offering exceptional support and resolving your concerns swiftly.

Why am I being asked to pay for shipping and other fees?

During checkout, shipping costs are estimated based on the quantity of your order, as outlined in our Shipping Policy.

For specific countries, customs fees might be applicable. Since these charges are determined by customs authorities during the import process, we can’t charge them in advance. If customs fees are due, you will be informed by your country’s customs department.

Certain countries might also levy additional charges upon delivery, such as import fees, customs duties, or handling fees, as per their local regulations. These fees are set and collected by your government and not by Ricardo Seco.

For any queries about potential charges for your order based on its destination, tell our support team is here to help. We aim to provide all the information you need to be fully aware of any possible expenses.

Refund and Replacement

1. How can I cancel my order?

If you wish to cancel an order that hasn’t started production, reach out to our customer support team at [email protected]. In your email, provide details such as your order number, items purchased, and billing information. Our team will provide swift instructions on order cancellation and refund procedures.

Cancellation Policy: Due to the unique nature of our products, contact us within 6 hours of order placement for cancellations. Beyond this period, cancellations aren’t possible due to our swift production process.

2. Can I make changes to my order?

Due to the custom nature of our products and immediate start of production after an order, changes can only be made within the first 6 hours. After this, no modifications are allowed. If you need to make changes, contact our customer support team within this timeframe.

3. Can I return my order from Ricardo Seco’s Store?

Since our products are tailor-made and customized, we don’t accept returns or exchanges if you change your mind.

If there’s an issue with the product quality, shipping, or if it differs from your order, please contact our support team at [email protected] immediately. We prioritize product quality and will strive to resolve any issues promptly.

4. How long does it take to receive a replacement or refund?

a) Refunds: If processed through Stripe, expect PayPal refunds within 3-7 business days and credit card refunds within 8-15 business days, depending on your bank’s processing.

b) Replacements: Upon agreeing to the estimated delivery timeframe for a replacement, we’ll start processing it. Remember, personalized items take 3-5 business days for processing before shipping.

For any further queries about refunds or replacements, please contact our support team.

5. How do I request refunds or replacements?

If your order has defects, damages, or missing items, notify our customer support for a replacement or refund.

Each case is meticulously reviewed by our team, and the most fitting solution will be offered. Generally, you can opt for either a replacement or a refund. However, in cases with consistent delivery problems to certain locations, a refund might be our recommended solution.

For a detailed overview, check our Replacement & Refund Policy page.